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Legal Notice

Welcome to MELOCCOTON’s official website. Please read the following legal notice carefully, as it sets forth the rights and obligations of both MELOCCOTON and our customers, in accordance with Belgian and EU e-commerce regulations.

1. Company Identification

  • Business Name: MELOCCOTON
  • Form: Physical person
  • Registered Office Address: Rue des Buissons 78, 4000 Liège – BELGIUM
  • VAT Number: Be 0675 364 775
  • Contact Information:

Responsible for Publication: CEO – Joaquin Manuel Tamayo Cruz

2. General Terms and Conditions of Sale

The following terms and conditions apply to all purchases made on the MELOCCOTON website. By placing an order, you accept these terms:

  • Ordering Process: Orders are placed directly through the website. After completing payment, an order confirmation will be sent via email.
  • Prices: All prices are listed in EUR (€) and include all applicable taxes (VAT). Additional charges, such as shipping or customs, will be calculated and shown at checkout.
  • Payments: Accepted payment methods include Visa, Mastercard, Debit Visa, Bancontact, Paypal, Apple Pay and Google Pay.
  • Shipping and Delivery: Estimated delivery times are provided at checkout. Delivery times may vary based on location and carrier availability.
  • Liability: MELOCCOTON is responsible for ensuring that products match their description. We are not liable for minor variations in color or size due to the display settings of the user’s device.

3. Right of Withdrawal

Consumers have the right to cancel their order within 14 days of receiving the product, as per EU regulations. The following conditions apply:

  • Withdrawal Procedure: To exercise the right of withdrawal, please email us at hola@meloccoton.com within 14 days, indicating your intent to return the product.
  • Return Shipping: The customer is responsible for the return shipping costs. Returned products must be in original condition with tags attached.
  • Refunds: Refunds will be issued within 14 days after receipt and inspection of the returned product.

4. Privacy Policy

MELOCCOTON values your privacy and is committed to protecting your personal data. Our Privacy Policy complies with the General Data Protection Regulation (GDPR).

  • Data Collected: Personal information, including name, address, email, and payment details, is collected for order processing and customer service.
  • Use of Data: We use personal data solely for order fulfillment, communication regarding orders, and marketing purposes if consent is given.
  • Data Sharing: Personal data may be shared with trusted third-party service providers (e.g., payment processors, delivery services).
  • Data Protection: We implement appropriate technical and organizational measures to protect your data.
  • User Rights: You have the right to access, rectify, delete, and restrict your personal data. To exercise these rights, please contact hola@meloccoton.com.

5. Cookie Policy

Our website uses cookies to enhance user experience and analyze site usage. By continuing to browse our site, you consent to the use of cookies.

  • Types of Cookies: Essential cookies, analytics cookies, and marketing cookies.
  • Purpose: Cookies are used to remember user preferences, analyze traffic, and provide personalized content and advertisements.
  • Cookie Management: Users can manage or delete cookies in their browser settings. Disabling cookies may affect site functionality.

6. Product and Service Information

MELOCCOTON strives to provide accurate information about each product, including materials, size, and care instructions.

  • Product Descriptions: All descriptions are as accurate as possible. Minor variations in color, due to screen settings, are not grounds for claims.
  • Product Availability: Stock levels are updated regularly; however, items may occasionally go out of stock after an order is placed. In such cases, you will be notified, and a refund or alternative will be offered.

7. Applicable Law and Jurisdiction

These terms are governed by Belgian law. In case of dispute, parties agree to seek an amicable solution. Failing resolution, the courts of Brussels, Belgium, shall have jurisdiction.

For further questions or support, please reach out to us at hola@meloccoton.com.

Last updated: 15th of November 2024