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Privacy policy

At MELOCCOTON, we prioritize the privacy of our customers and are committed to protecting their personal data. This Privacy Policy explains how we collect, use, and protect information about you, in compliance with Belgian law and the General Data Protection Regulation (GDPR). By using our website, you agree to this policy.

1. Data Controller

The data controller responsible for the processing of your personal data is:

  • Business Name: MELOCCOTON
  • Registered Address: Rue des Buissons 78, 4000 Liège – BELGIUM
  • Contact Information: hola@meloccoton.com

If you have any questions about this policy or your rights, please contact us at the above email.

2. Personal Data Collected

MELOCCOTON collects the following types of personal data from customers:

  • Identity Information: Name, surname, username, and similar identifiers.
  • Contact Information: Email address, phone number, postal address.
  • Transaction Data: Order history, payment details (processed by secure third-party payment providers), and shipping details.
  • Technical Data: IP address, browser type and version, device information, time zone, location data, and browsing activity.
  • Marketing and Communication Data: Preferences for receiving promotional content and communication preferences.

3. How We Collect Your Data

MELOCCOTON collects data in several ways:

  • Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or contact customer service.
  • Automated Technologies: While browsing our website, cookies and similar technologies collect Technical Data to improve user experience.
  • Third-Party Sources: If you make payments, we receive transaction data from secure payment processors.

4. How We Use Your Data

MELOCCOTON uses your data for the following purposes:

  • Order Processing and Fulfillment: To process, deliver, and manage your orders and transactions.
  • Customer Service: To handle inquiries, returns, and provide support.
  • Personalization: To tailor content and promotions to your preferences.
  • Marketing Communications: To send updates and offers (with your consent). You may unsubscribe from marketing emails at any time.
  • Website Improvement: To analyze website usage and improve our products and services.
  • Legal Compliance: To meet legal obligations, such as accounting requirements.

We only process personal data where we have a legal basis to do so, such as your consent, to fulfill a contract, or for legitimate interests.

5. Data Retention

MELOCCOTON retains personal data only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, and reporting requirements. Specifically:

  • Order and Transaction Data: Retained for three years in line with legal and tax regulations.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe.

6. Sharing Your Data

We only share personal data with trusted third parties who are necessary to fulfill our services, and only as permitted by law:

  • Service Providers: Third-party companies (e.g., payment processors, shipping companies) that assist in order fulfillment, payment processing, and delivery.
  • Analytics and Advertising Partners: Partners that help us improve the website experience through usage data, provided they comply with GDPR.
  • Legal Obligations: When required by law, we may disclose personal data to authorities or regulators.

All third-party service providers are contractually bound to protect your personal data and not use it for their own purposes.

7. Data Security

MELOCCOTON takes data security seriously and implements appropriate technical and organizational measures to protect personal data. These include:

  • Encryption: Payment information is processed via secure, encrypted connections.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Regular Audits: Routine checks on data security practices to prevent data breaches.

Despite these measures, no online data transmission is entirely secure, and we cannot guarantee absolute security.

8. Cookies and Similar Technologies

MELOCCOTON’s website uses cookies and similar technologies to enhance user experience and gather usage data.

  • Types of Cookies: Essential cookies (necessary for website functionality), analytics cookies, and marketing cookies.
  • Cookie Management: You can manage or delete cookies through your browser settings. Disabling cookies may impact website functionality.

For further details, please refer to our Cookie Policy.

9. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • Right to Access: You may request access to your personal data and obtain a copy.
  • Right to Rectification: You may request correction of any inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your data, subject to legal obligations.
  • Right to Restriction: You may ask us to limit processing of your data under certain circumstances.
  • Right to Object: You may object to data processing based on legitimate interests, including for marketing purposes.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format, or have it transmitted to another controller.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us at hola@meloccoton.com.

10. Changes to This Privacy Policy

MELOCCOTON may update this Privacy Policy to reflect changes in regulations or company practices. Any changes will be posted on this page, and we encourage customers to review the policy periodically.

Last Updated: 15th of November 2024

11. Complaints

If you believe MELOCCOTON has not complied with data protection laws, you have the right to file a complaint with the Belgian Data Protection Authority:

Thank you for trusting MELOCCOTON with your personal data. We are committed to protecting your privacy and enhancing your experience with us.