RETURN POLICY

RETURN POLICY

At MELOCCOTON, customer satisfaction is our priority. This return policy complies with Belgian law and EU consumer protection regulations. It outlines the conditions, process, and policies for returning products to ensure a transparent and smooth shopping experience.

1. General Conditions for Returns

You may return items purchased from MELOCCOTON under the following conditions:

  • Eligibility: Products must be returned within 14 days of delivery.
  • Condition of Items: Items must be unused, unworn, unwashed, and returned in their original condition, with all tags, labels, and packaging intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-returnable Items

Certain items are not eligible for return due to health and hygiene considerations or their custom nature. These include:

  • Customized or personalized items.
  • Items not in their original condition, showing signs of wear, damage, or alteration.

3. Return Process

To initiate a return, follow these steps:

  1. Contact MELOCCOTON: Email us at hola@meloccoton.com within 14 days of receiving your order. Include the following details:
    • Order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Return Instructions: Once your request is approved, we will provide the return address and any necessary instructions.
  3. Ship the Items:
    • Use a secure, tracked shipping method to return the items.
    • Include the original receipt or proof of purchase in the package.
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection and Processing: After receiving your return, MELOCCOTON will inspect the items to ensure they meet the return conditions.

4. Refunds

Approved returns will be refunded as follows:

  • Method: Refunds will be issued using the same payment method used for the original purchase.
  • Timeline: Refunds will be processed within 14 days of receiving and inspecting the returned items.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

5. Exchanges

MELOCCOTON does not offer direct exchanges. If you wish to replace an item, please follow the return process for the original item and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days after delivery. Provide clear photos of the item and packaging for verification. Once confirmed, we will arrange a replacement or issue a full refund, including return shipping costs.

7. Responsibility for Return Shipping

Unless the return is due to a defective or incorrect item:

  • The customer is responsible for return shipping costs.
  • MELOCCOTON is not liable for items lost or damaged during return transit. We recommend using a tracked and insured shipping method.

8. Contact Information

For return inquiries or assistance, please contact our customer support team:

9. Amendments to the Return Policy

MELOCCOTON reserves the right to amend this return policy at any time. Changes will apply to future purchases and will not affect any returns already in progress.

Thank you for choosing MELOCCOTON. We strive to make your shopping experience exceptional and appreciate your understanding of our return policies.